Please note, we do not provide refunds or exchanges for simple change of mind, so we encourage you to check your order prior to placing it online at our website.
In the unlikely event, the product is faulty we will offer a complete exchange or if we are unable to exchange we will offer a full refund. Item must be posted at buyer cost back to Big Bogan Products and once the item is received from our end we will refund your postage costs and send you an exchange item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your replacement or refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If your product is faulty, please notify us within 48 hours of receiving your order via our contact form.
